Camelot Chilled Foods Limited (“Camelot”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information responsibly and transparently.
This Privacy Policy explains what information we collect, how we use it, and your rights when using our website.
Who We Are
Camelot Chilled Foods is a UK-based wholesale distributor of chilled and frozen food products, supplying retailers, hospitality businesses, caterers and commercial customers throughout the South of England.
Website:
https://camelotfoods.co.uk
If you have any questions about this Privacy Policy or how we process your personal data, please contact us using the details on our Contact Us page.
What Information We Collect
Depending on how you use our website, we may collect:
Information you provide
- Name
- Company name
- Email address
- Telephone number
- Billing and delivery addresses
- VAT number (where applicable)
- Account registration details
- Enquiries submitted through our contact forms
- Supplier enquiries
- Customer account information
- Order information
Information collected automatically
When you browse our website we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Time spent on pages
- Referring website
- General website usage statistics
This information helps us improve our website, security and customer experience.
How We Use Your Information
We use your information to:
- Process customer account applications
- Supply products and fulfil orders
- Provide quotations
- Manage deliveries
- Respond to enquiries
- Provide customer support
- Improve our website and services
- Detect fraud and maintain website security
- Comply with legal and regulatory obligations
- Send service communications relating to your account or orders
Where you have given consent, we may also send marketing communications about products, promotions and company news. You can unsubscribe at any time.
Customer Accounts
When you register for a customer account, we store the information required to manage your account, process orders and provide wholesale pricing.
Registered users can update most of their account information by logging into their account.
Some information may be retained where required for accounting, legal or fraud prevention purposes.
Contact Forms
When you submit one of our contact forms, we collect the information you provide in order to respond to your enquiry.
These enquiries may be retained for customer service, administrative and business record purposes.
Cookies
Our website uses cookies to improve functionality and your browsing experience.
Cookies may be used to:
- Keep you logged into your account
- Remember shopping basket contents
- Remember website preferences
- Improve website performance
- Measure website traffic and usage
- Support website security
Some cookies are essential for the website to function correctly.
You can control or disable cookies through your browser settings, although some parts of the website may no longer function correctly.
Analytics
We use website analytics services, including Google Analytics, to help us understand how visitors use our website.
These services may collect information such as:
- Pages viewed
- Time spent on pages
- Device type
- Browser
- Approximate location
- Traffic source
Where possible, IP addresses are anonymised before analysis.
Marketing
If you choose to receive marketing communications, we may send emails about:
- New products
- Promotions
- Company news
- Seasonal offers
- Industry updates
You may unsubscribe at any time using the unsubscribe link included in our emails or by contacting us directly.
Who We Share Your Information With
We only share personal information where necessary to operate our business.
This may include:
- Delivery and logistics providers
- Payment service providers
- Website hosting providers
- IT support providers
- Analytics providers
- Email marketing providers
- Professional advisers
- Government authorities where legally required
We never sell your personal information to third parties.
Data Security
We take appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure or destruction.
These measures include secure hosting, encrypted connections (HTTPS), access controls and regular security updates.
How Long We Keep Your Information
We retain personal information only for as long as necessary to:
- Provide our services
- Maintain customer accounts
- Meet legal obligations
- Resolve disputes
- Enforce agreements
Order information may be retained for accounting and tax purposes in accordance with UK legal requirements.
Your Rights
Under UK data protection law you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information where appropriate
- Restrict processing
- Object to certain processing activities
- Request transfer of your personal data
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us.
Third-Party Services
Our website may include links to third-party websites or embedded content.
These websites operate independently and have their own privacy policies. We are not responsible for their privacy practices.
Website Security
To protect our website against spam, malicious activity and unauthorised access, visitor information such as IP addresses and browser information may be processed by website security and spam prevention systems.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, our services or website functionality.
The latest version will always be published on this page.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us via our Contact Us page.
We will respond to privacy-related requests as quickly as possible and in accordance with applicable UK data protection legislation.